This privacy policy sets out how “HealthFactor.co.uk” uses and protects any information that you give “HealthFactor.co.uk” when you use this website.

“HealthFactor.co.uk” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“HealthFactor.co.uk” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

When you purchase our products or services on-line we use a 3rd party shopping cart service called RomanCart to keep track of your details and purchases. We may collect the following information:

• name
• contact information including email address
• demographic information such as post code, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our online shopping facility uses the secure Romancart shopping cart payment system which offers the highest levels of encryption and security to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. Your personal information and credit card details are safe and secure and will only be used for the ordering process. We do not store this information.

We reserve the right not to supply items if order details are suspicious or fraudulent.

When you register, we need your name, e-mail, shipping address, and telephone number. This allows us to fulfill your order and to contact you if we need to. As we use NoChex to process our credit card orders, we do not have any access to your credit card information at all. No credit card information is stored in our site database.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

In addition to processing your order, we also maintain an order history of your orders. This allows you and us to track your deliveries and review your past orders. We may offer you a reward for purchases or make an offer we think you might like based on your purchases history. We may also send out a monthly email newsletter to inform you about our newest offer or about information we think you will find interesting.

However, you can tell us not to deal with your personal information in these ways in the future by simply sending an e-mail message. Under the UK Data Protection Act 1998 we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access.