Terms and Conditions - Health Factor Online Shop

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern HealthFactor.co.uk ’s relationship with you in relation to this website.

All information given on this website is for information purposes only. Please always consult your General Practice (G.P.) or Traditional Chinese Medicine Doctor before taking any of the products displayed on this website.

We reserve the right to make changes to our website. All the available information and prices are correct at the time of posting to this website and are subject to change without notice.

We aim to offer the best price at all of our products. However, we reserve the right to make changes to our website. All the available information and prices are correct at the time of posting to this website and are subject to change without notice. This due to varying seasonal and regional availability,

No contract exists between you and us for the sale by us of any product unless and until we accepts the order by taking payment for the product(s).

Payment can be made via Google Checkout, Nochex and Personal Cheque (UK only). We accept MasterCard, Switch, Solo, Maestro, Visa Debit, and Visa Electron. All prices are in pounds sterling (£) and credit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

All orders placed on this website will be subject to acceptance in accordance with these terms and conditions.

Once the order has been confirmed, you will be sent an email acknowledging the order and product details. Please note that this email is not a confirmation of stock availability.

Submitting an order confirms your agreement to pay for all goods in full. Exceptions to this will be if you contact HealthFactor.co.uk and are permitted to cancel all or part of the order OR item(s) are out of stock and you chose to cancel that item.

By registering on our site, you are able to access details of your current and previous orders.

When ordering goods from outside the UK, you are responsible for ensuring compliance with the laws of the importing Country and for paying all applicable customs duties, taxes and import charges.

We aim to process and dispatch most orders within 48 hours of receipt of payment.

Your complete shopping satisfaction is our number one priority. At HealthFactor.co.uk, we believe that you will be delighted with your order; however, we know that there may by occasions where you may wish to return an item.

Our returns policy is simple! All of our herbal products come with a 15 days money back guarantee from the day of purchase. Our "15 days money back guarantee" means that if for any reason you are unhappy with the product that you purchased from our website, you may cancel your order and return the goods to us within 15 days.

You are responsible to take care of the products before returning them to us. The returning products must be in a sate where they are UNOPENED and can be RESOLD. We are sorry but we cannot refund any opened and damaged products.

When you return your products, it is important that you enclose a covering letter with

Your full name
Your full address
Your order number (you can find this information on your invoice)
Your reason of return (please state clearly whether you require an exchange or refund)

We cannot be held responsible for packages lost in transit. Since you are responsible for returning the product(s) to us, we recommend sending the package by Recorded Delivery, as proof of shipping is not proof of receipt.

Returns should be sent to: 52 IBSLEY GARDENS, LONDON, SW15 4JN. Customers in the European Union are entitled to a statutory cooling-off period of seven working days.

Return information will also be provided along side with the delivery note/invoice. But if you need more information or help on our return information, simply send your email to our Customer Service Team.

HealthFactor.co.uk takes its relationship with customers very seriously, and we expend a great deal of effort ensuring that keep you happy. Please contact our Customer Service Team if you have a complaint with the service or product that we provide.

8. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our online shopping facility uses the secure RomanCart shopping cart payment system which offers the highest levels of encryption and security to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. Your personal information and credit card details are safe and secure and will only be used for the ordering process. We do not store this information.

We reserve the right not to supply items if order details are suspicious or fraudulent.

When you register, we need your name, e-mail, shipping address, and telephone number. This allows us to fulfill your order and to contact you if we need to. As we use NoChex and Google Checkout to process our credit card orders, we do not have any access to your credit card information at all. No credit card information is stored in our site database.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

What we collect

When you purchase our products or services on-line we use a 3rd party shopping cart service called RomanCart to keep track of your details and purchases. We may collect the following information:

name
contact information including email address
demographic information such as post code, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may use the information to customise the website according to your interests.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

In addition to processing your order, we also maintain an order history of your orders. This allows you and us to track your deliveries and review your past orders. We may offer you a reward for purchases or make an offer we think you might like based on your purchases history. We may also send out a monthly email newsletter to inform you about our newest offer or about information we think you will find interesting.

However, you can tell us not to deal with your personal information in these ways in the future by simply sending an e-mail message. Under the UK Data Protection Act 1998 we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

HealthFactor.co.uk is the trading name for JB Commerce Ltd (UK).
JB Commerce Ltd (UK) is registered in England and Wales. Company no. 05761504